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Configuration Archive FAQ

1. Where do the Configuration Archive Components Reside?
Configuration Archive includes both server and client components. The server portion is hosted by a Consistacom Synchronization Controller, along with the server components of all other Consistacom applications. The client portion is named EEMon, and is installed on Windows XP, 2000, or 2003 machines. It is what you use to view archived activity, and is installed on every machine that will be used to view administrative event activity. The client is usually loaded on the Synchronization Controller in addition to the machines of Avaya system administrators.
2. Do you provide a new administrative tool that replaces Avaya's ASA or SAT session?
No. Consistacom components are not used to initiate any administrative actions on the Avaya switch. Rather, they react to and record activity that is initiated by whatever tools you are already using. There is no need to install Consistacom software on your machine unless you will be viewing activity using EEMon.
3. Does Configuration Archive require any additions or changes to my Avaya switch configuration?
Nothing except the addition of a unique login for use by the Archive. It will establish two concurrent connections that are always active.
4. How does Configuration Archive connect to my switch?
Connections are always IP. Dial connections are not supported or possible. The Archive connects like any other IP session, through a CLAN or Media Server, and looks like a pair of ASA connections. (It is actually the Consistacom Synchronization Controller that establishes the connection. There are only two active connections from the Controller to the switch, regardless of how many Consistacom applications are running.)
5. Is there any extra system load? Does it affect call processing?
There is an additional processor occupancy load. It is very low most of the time, the same as if an ASA session were listing and displaying resources. The exception is the initial data load and weekly refresh of data from the switch. At these times the processor occupancy can briefly hit 100%, but call processing is never affected because system administration (the type of activity associated with the Archive) runs at a lower priority than call processing, which is very high priority. Extensive experience shows there is no interference with call processing whatsoever.
6. Is Configuration Archive a product or a service?
It is available both ways. As a product, it runs on a Consistacom Synchronization Controller embedded in your network. You can attach to as many Avaya systems as you are licensed for, within the capacity limits of the Synchronization Controller.

As a service, you purchase an interval of service (monthly, yearly, etc.) and choose which switches will be connected. The Synchronization Controller for the service option resides in a Consistacom service center.
7. What is the storage capacity of the Archive?
That depends on many things, but it is designed to maximize the amount of event data that can be stored, minimize the human effort needed to look after it, and maintain itself using rules set by you the customer. The rule of thumb is that a 2500 seat ACD with substantial administrative activity requires about 1.5 GB of database storage per year. As events get old enough that they should no longer be stored (2 years by default for an embedded solution), they are automatically discarded and their space is reclaimed for new events.
8. How many Avaya systems can the Configuration Archive monitor?
A single Synchronization Controller can handle about 20 switches in a typical environment. Multiple Controllers can be networked together, feeding the events from their attached Avaya switches into a central Archive database of essentially unlimited size. If you are contemplating a very large installation, please contact a Consistacom sales engineer for planning assistance.
9. How many concurrent EEMon users can attach to the Archive?
There is no architectural or licensing limit on the number of EEMon instances that can be connected to the Archive’s Synchronization Controller at one time. The basic Controller/Archive licensing arrangement provides 10 concurrent connections to the Archive database. The key point to note here is that in normal operation, EEMon only connects to the Archive database when a retrieval request is entered, and disconnects as soon as the retrieval is complete – which is independent of the speed at which a user peruses the data. Consistacom estimates that 40 or more typical EEMon users can be concurrently investigating archived events, a number far in excess of any real-world installations to date.

There is no architectural or licensing limit on the number of EEMon users that may be connected but not retrieving archived data. These users may be connected to the real-time event stream from the Synchronization Controller, but here again there is no architectural or licensing limit. Consistacom estimates that up to 100 EEMon users can be viewing the real-time stream without adversely affecting the Synchronization Controller or any Consistacom applications. The load on the Avaya switch is the same whether or not any users are watching the real-time stream. The event is sent just once to the Synchronization Controller, and multiplexed within the controller out to the users.
10. Is the archived event data secure?
There are three areas of security considerations: the stored data itself, access to the stored data, and transmission of the data. This table shows the security provided.

Security Consideration Embedded Installations Hosted Service
Stored Data The data is stored in a relational database in a highly encoded (but not encrypted) format. 
Data Access Access to the stored data is restricted by personal login ID and password.  Once logged in, the database schema itself enforces permissions.  By default, a new user may not view the data for any Avaya systems.  Permission for a login ID to view any specific switch must be granted individually, and may also be revoked individually.
Data Transmission    

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