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Enter The
Call Center Phobias and Afflictions
Contest To Win This Camera


Canon A560

Can you describe an affliction that affects the call center management team you work with? We are looking for those annoyances, time-wasters, and confidence-killers that are a result of inadequate management tools for your Automatic Call Distributor telephone system. Three examples are shown here, but we know there are MANY more. Some possibilities include

  • Inability to get the information you need
  • Redundant manual procedures
  • Change management snafus
  • Manual processes that would be automated in any other part of IT
  • Features that don’t work
  • Games that agents play
  • Unrealistic management demands

Name the affliction, describe it briefly and succinctly, and be sure to include how it affects you, the management team, team morale, and your corporate goals. A picture showing the outcome is optional.

How To Enter:
Email your entry to phobias@consistacom.com no later than February 1st. The ten best (as judged by the Consistacom marketing team) will be posted on our web site – including any pictures sent. Members of our Avaya Tools and Techniques Interest Group will have from February 11 through February 22 to vote for their favorite. Anyone can enter, but only qualified members can vote, and they can only vote once. Anyone voting more than once will have their votes discarded and will be disqualified from winning a prize.

Prizes:

  • Authors of the ten finalist submissions will receive $25 Starbucks cards.
  • The author of the finalist with the most votes wins a new Canon A560 camera – a $150 value
  • Thirty qualified voters (read the rules below) will be awarded $5 Starbucks cards or "No More Work" Consistacom Duffels by random drawing

Notification
Winners will be notified by email and asked where to deliver the prize. Winner names will be posted on the web site or included in Tools and Techniques Group communications, but we will not publish your company name. We don’t want anyone to be in fear of embarrassing their company – even though we know your enterprise could never suffer from the terrors you are describing.

Official Contest Rules

This contest has two stages, with different eligibility and prizes for each stage

First Stage – Submissions

  1. Anyone is eligible to submit an entry
  2. Each entry must include an original name and description of a call center management problem, condition, affliction, or phobia.
  3. All entries become the property of Consistacom, Inc. and may be used without limit for any purpose and without further consideration or attribution to the submitter. Entries should not identify any real company by name, with the exception of Consistacom.
  4. By entering, the submitter is giving permission to publish their name if selected as one of the ten finalists
  5. In the case of substantially identical entries, the first to arrive at Consistacom will be the only one eligible
  6. Ten finalists will be selected from among all the eligible submissions. The selection will be at the sole discretion of Consistacom, Inc.
  7. Submitters of the ten finalist entries will be mailed $25 Starbucks cards by March 15, 2008

Second Stage – Voting

  1. The ten finalist entries will be posted on the Consistacom web site. Members of Consistacom’s Avaya Tools and Techniques Interest Group will be invited to vote once for their favorite entry.
  2. New members may join the Tools and Techniques Interest Group in order to vote. The member must join by end of day Eastern Standard Time February 22, and still be active on the interest group roles February 25 to have their vote counted and be eligible for a prize.
  3. Each member may vote only once. Members voting more than once will have all votes withdrawn from the final tally and be ineligible to receive a prize.
  4. The person submitting the entry with the most votes will be awarded a new Canon A560 digital point and shoot camera.
  5. Participating eligible voters will be eligible to receive prizes. Winners will be drawn randomly from all eligible voters. No voter may receive more than one voting prize. The prizes to be awarded are ten Consistacom “No More Work” duffels and twenty $5 Starbucks cards. The awarded prize will be by the order drawn.

© 2007-2012 Consistacom, Inc. All rights reserved.
The "No More Work" graphic devices, "Vector Vision", "Documentation Without Doubt",
"ccFlowCam"and "SureSync" are registrered trademarks of Consistacom, Inc.
Communication Manager is a trademark of Avaya
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