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Our mission is providing scientific, enterprise-level management tools and services for voice communication systems

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Information Collection and Use

Registration

Some services or information offered on this web site require that you must first complete a registration form. During registration, you are required to give contact information (such as name and email address). We use this information to contact you about the services or information on our site in which you have expressed interest.

You have the option to provide additional information about you and your organization to us; we encourage you to submit this information so we can provide you with the most appropriate assistance for your specific circumstances.

Consistacom, Inc. is the sole owner of the information collected on the Consistacom web site. Consistacom collects personally identifiable information from our users at several different points on our web site.

Surveys

Occasionally, we may provide you the opportunity to participate in surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and email address) and information that classifies your industry and job function.

We use this information to ask follow-up questions and gather information that will help us understand how we can better serve our customers.

We use a third party service provider to conduct these surveys; that company is prohibited from using our users' personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a survey with other third parties.

Uses of Information

Personal information gathered on the Consistacom site is used in the following ways:

  • Email addresses are used to send newsletters and promotional mail, if you have opted in to those types of communications.
  • Email addresses and telephone numbers are used to contact you regarding orders for products or services, and to follow up on requests for members-only information such as white papers.
  • Email and postal addresses are used to send survey results that you request, and to send thank-you gifts for participating in survey and other information gathering activities.
  • Your site login ID is used to identify you as a returning visitor with privileges to access members-only areas.

Communications from the Site

Special Offers and Updates

We will occasionally send you information on products, services, and promotions. Out of respect for your privacy, we present the option not to receive these types of communications. Please see the "Choice and Opt-Out" section.

Newsletters

If you wish to subscribe to our newsletter or join one of our special interest groups, we will use your name and email address to communicate with you. Out of respect for your privacy, we may provide you a way to unsubscribe. Please see the "Choice and Opt-Out" section.

Service-related Announcements

We will send established customers service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintainence, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature.

Information Sharing and Disclosure

Personally Identifiable Information

We DO NOT share personally identifiable information with third parties.

Agents

We use an outside shipping company to fulfill orders, and a credit card processing company to bill you for goods and services. These companies do not retain, share, store, or use personally identifiable information for any other purposes.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our web site.

Choice/Opt-out

We provide you the opportunity to 'opt-out' of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.

If you no longer wish to receive our newsletter or promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at optout@consistacom.com, or you may contact us at (906) 482-7653 or 200 Michigan / Suite 401 / Hancock, MI 49930 to opt out.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Log Files

As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP) referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site, and to gather demographic information about our user base as a whole.

We do not link this automatically-collected data to personally identifiable information. We use a third-party tracking service provided by Google that uses cookies and log files to track non-personally identifiable information about visitors to our site in aggregate. This outlines geographic regions, origin networks, casual versus frequent visitors, and traffic volumes.

Cookies

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We use session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "Help" feature.

For extended information on cookies, visit:

http://www.cookiecentral.com/faq/#1.1

If you reject cookies, you may still use our site, but your ability to use some areas of it, such as surveys, will be limited. This privacy statement covers the use of cookies by this site only and does not cover the use of cookies by any advertisers.

Clear Gifs (Web Beacons/Web Bugs)

We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence.We do not tie the information gathered by clear gifs to our customers' personally identifiable information.

We use clear gifs and other techniques in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see "Choice and Opt-out".

Links to Other Sites

This web site contains links to other sites that are not owned or controlled by Consistacom. Please be aware that we, Consistacom, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.

This privacy statement applies only to information collected by this web site.

Forums

If you use a forum on this site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.

Please remember that we are not responsible for any messages posted. We do not vouch for or warrant the accuracy, completeness or usefulness of any message, and are not responsible for the contents of any message. You agree, through your use of this service, that you will not use this bulletin board to post any material which is knowingly false and/or defamatory, inaccurate, abusive, invasive of a person's privacy, or otherwise violative of any law. You agree not to post any copyrighted material unless the copyright is owned by you or by this bulletin board.

We reserve the right to remove any content from the forum as well as terminate our extension of the service to any user.

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete, or deactivate it by making the change through the links provided on our newsletter, on our forums, or by contacting us by telephone or postal mail at the contact information listed below.

Security

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our web site, you can email us at security@consistacom.com.

Business Transitions

In the event Consistacom goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email of any such change in ownership or control of your personal information.

Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us at:

Phone: (906) 482-7653

Email: security@consistacom.com

Postal: Privacy Office/Consistacom/200 Michigan / Suite 401 / Hancock, MI 49930

© 2007-2012 Consistacom, Inc. All rights reserved.
The "No More Work" graphic devices, "Vector Vision", "Documentation Without Doubt",
"ccFlowCam"and "SureSync" are registrered trademarks of Consistacom, Inc.
Communication Manager is a trademark of Avaya
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